Shipping and Handling

Free delivery on orders over $75! All other orders are charged a flat shipping fee of $5.95. Most orders are shipped via UPS within 48 hours of receipt. Orders are shipped & delivered Monday – Friday only.

Returns & Exchanges

Definitive Rose wants you to be satisfied with your purchase. will only accept returns on items purchased through this website & with a receipt & order number. To return or exchange a purchase please call or email customer service at within 30 days of receipt of your purchase & the product must be 3/4 full. We will gladly replace any damaged or defective item immediately. We offer product credit on returns, no refunds. Products bought at other locations than must be returned to the place of purchase.